ChatBot A Real Way to Get AnswersPosted by: Damon Webster | Posted on: December 25, 2020
A Facebook Messenger Bot is a bot that integrates directly into the Messenger social network platform and enables direct personal interaction with your customers as it may pertain to their questions, orders, comments, etc. ChatBots help automate the entire process of online customer support and provides many customer support services and functions through a conversational platform, as such. In today's busy online world, customers can use Internet technology to communicate with and find answers to their questions and find out about your products and services.
Messenger Bot is the perfect example of such software, which not only automates the process of online customer support through the use of the Internet but also provides many other services through various features. One of the most significant features of a Messenger Bot is its ability to automate the customer support function by answering queries or providing quick solutions to the users who ask the questions.
The way in which a Facebook Messenger Bot works is quite simple, as it has the capability to create an online store where customers can look up answers to their queries and comments regarding your products and services by browsing through the product catalog of the product. As a result, you get to know the feedbacks or the ratings by the users, and the feedback is also shown in the chat interface, which is interactive to the extent that a customer can give their opinion or even voice their opinion to the user as well. This allows the user to interact with the product from a different perspective and also receive a personalized customer support service, for example, if a user is stuck with problems relating to an existing order, they can call the customer support team and get help on the problem. The customer support team has the capability to offer customized solutions to the problem as per the requirement of the user and the way in which the solution is provided is also customized, based on the nature of the problem.
The chatbots also provide a great customer support system. Once a customer is able to get his queries answered or solve his problems related to an order or the product, the chat platform automatically keeps the customer informed of any other updates or changes in the product catalog. and also informs the customer regarding any special offers that they can avail and so on. The ChatBot has a facility to follow the progress of the customer support system as per the customer requirements.
Another important feature which is also provided by ChatBots is the capability to track sales, as well. The Bot has the capability to track the progress of the online customer support services and provide a live chart to show the progress in real-time. This also allows the user to see the conversion rates of the online customers and hence allows them to see if the system is working in the desired manner.
Also, once a customer has asked a question regarding the product or the order, the chat platform gives the customer the option of leaving a comment or a review of the product or the customer support system so that other customers can benefit from the product and service too. This will allow the customer to be able to find out more about the product. The ChatBot can also provide information relating to the product or the order and also let the customer provide their own feedback on the product. This will enable the user to receive a personalized product and service as per their needs and wants.
The Messenger Bot is also capable of automatically creating reviews for the product, which are also available to the users as a response to the queries that customers may have about the product or the order. Hence, the customer can also leave feedback or comments about the product or the customer support service provided by the company.
The Messenger Bot also allows the customer to create a profile that will be visible to others on the web, which helps them in getting the information about the product that they want to buy and also the kind of customer support offered by the company. Once the customer clicks on the profile created by the ChatBot, they will be provided with all the necessary information that they have required to make an informed decision regarding the product order. The customer can even post their own comments and feedback about the products or the company's products or the customer support system.