How To Use Messenger Bot For Your BusinessPosted by: Damon Webster | Posted on: June 3, 2020
Messenger Bot is the latest bot technology in Facebook's Messenger. It is a conversation interface built with the user in mind. Through its support of integrations and intelligent replies, it helps users find answers to their problems as well as to interact with the Facebook community.
The Facebook Messenger Bot was developed to bridge the gap between a user and Facebook. When a user message's a question to the Messenger Bot, it would reply back in the form of a short reply. The basic purpose of a bot is to make communication possible between the Facebook community and the user. Messenger is by far the most widely used social media platform.
If you want to create a bot for your business, a good approach is to use a "manual" implementation using any Bot Builder and then extend it by developing integrations. Many Twitter bots were developed by this approach and Facebook Messenger Bot may be one of them.
Through Bot Builder, you can easily design a bot that responds to user requests with human-like responses that are based on the suggestions and descriptions offered by the Facebook users. It is a wonderful feature to have when trying to lure customers from other platforms.
There are many ways in which a Facebook Messenger Bot can be extended and improved. Users can sign up to get more information about how they can implement their bot into the system. They can also send their chat messages to the bot through the Facebook Messenger app and have it respond in the same way.
One thing that you have to keep in mind while designing your bot is that it should be capable of conversing with the Facebook community. It is best if the Bot Builder adds a "human touch" to the bot.
When a user posts a message to the Facebook community, he will be prompted with a message or a card from the bot with a dialogue box where the user can add something to the conversation. There are many methods in which you can do this.
Your bot should be capable of giving the users what they want without asking for anything in return. You have to make sure that users feel at ease using your bot because they would rather have a bot that just responds to their questions with a simple "Yes"No"
When you talk to users through the Facebook Messenger Bot, they will also feel more engaged in your community. This is the reason why people would prefer a bot that responds to their queries rather than one that asks for specific user information.
The Facebook Messenger Bot has evolved into a powerful tool that can work for your business. Although, it is not difficult to build a bot that can do a variety of things, there are a few things that you need to consider.
Make sure that you include a back button that allows the bot to go back to the original post. This means that even if the user is trying to answer his or her own question, the bot should be able to scroll to the next post.
Another thing that should be included in your bot is that it should be engaging enough to the users to where they will end up signing up for it. If you have done this, then the Facebook Messenger Bot will be very successful in helping its users.